1. How long are shipping times?

Your products will be shipped within 1-3 days of your order, and then take up to 2 weeks to reach your doorstep depending on location. Each product has an estimated delivery time that you can find in the product description. 

2. What's your Return Policy?

We have a 30-day Return Policy, which means you have 30 days after receiving your item to request a return.

To start a return, please contact us at support@alohamommy.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

4. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll let you know for further steps.

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.